Policy

Shipping Policy

We are happy to ship our products across Canada and internationally.

Every order is carefully prepared and shipped as soon as possible.

Shipping costs are based on the size, weight, and destination of your order.

Delivery times may vary depending on the carrier and customs clearance. While we cannot guarantee exact arrival dates, we always do our best to ensure your order reaches you promptly and in good condition.

For international customers, please note that local customs duties or taxes may apply and are the responsibility of the buyer.

Payment Policy

We accept payments via credit card, PayPal, bank transfer, or other approved methods.

Full payment along with the estimated freight charge must be received before production.

All prices are listed in CAD (Canadian Dollars) unless otherwise noted.

For customized orders, payment is required in advance and is non-refundable once production has started.

Return & Refund Policy

Regular products without quality issues must be returned with shipping prepaid.

Customers must report quality issues within 7 days of delivery, providing clear photo evidence for review.

If a defect is confirmed, we will arrange a replacement or repair at no extra cost.

Customized products are final sale and cannot be returned or refunded without quality issues.

Refunds (if applicable) will be processed to the original payment method within 10–15 business days after approval.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information collected (name, address, contact details) is used only for order processing, shipping, and customer service.

We do not sell, trade, or rent customer data to third parties.

Payment details are processed securely through trusted third-party payment processors.

By using our website, you consent to the collection and use of your information in accordance with this policy.

Security Policy

Your security is very important to us. Our website is protected with SSL encryption, which helps keep your information safe during online transactions.

All payments are processed securely through trusted third-party providers. We never store or have access to your credit card details.

We regularly update and maintain our website to provide a safe shopping experience.

For extra peace of mind, we encourage customers to create strong passwords and keep their login details private.