FAQ

General Questions

We're open 24/7 for purchases, quotes, services requests and account management online.

If you would like to contact us by phone, we are open Monday through Friday, 9:00 am to 5:00 pm Eastern Time. You can leave voicemail messages 24 hours a day, 7 days a week on our secure voice-mail system or contact us by email.

You can reach us at :

SportDirect.ca (3W Giant Mart)

942 Dalhousie

Saint-Jérôme, Québec

Orders

Orders can be picked up at the warehouse 24-48h after you paid your order. We will advise you by email where you can pickup the products you've ordered. Some products are not available for pickup and/or may take more time to produce. In any case it's longer, we advise customers in the product description so expectations are clear in terms of delivery time.

Our warehouses are located at Ville Saint-Laurent. For additional questions, please contact us.

Yes!

You can add more items at any time by re-ordering online or calling us with your invoice #.

Shipping

Yes, we ship anywhere in Canada, 10 provinces and 3 territories.

Many items ship within 1-3 business days, item such as gym mats and padding usually ship within 7-10 business days and finally some manufacturing upon order item will be ship within 10-15 business days unless otherwise specified when placing the order. That leadtime does not included the transit time that the carrier requires.